Have been a long time Samsung customer but think thats going to change after the atrocious process of trying to buy appliances from them. after waiting for 2 months for my washer dryer, an almost $3000 order they just flat out refused to charge me. They kept saying that a charge will be attempted automatically but I waited 3 weeks for them to charge me. When I finally called in to cancel my order the rep did not seem to care at all that they were losing $3000 worth of business and was more than happy to cancel without even attempting to remedy the situation. What a joke.