SERVED BY Rica, Kardas Sai Kiran RATING Bad COMMENT Rica pretending to be a supervisor when i request for a supervisor to help me with my issue and i dont think its a good idea shopping online with samsung, the customer service, agents lies on everything and they are rude and they can’t even help with your refund if you are waiting for one.. i am really disappointed on samsung. I preordered the galaxy S21 ultra and when i received it it was all shifting inside and i can hear noise and i returned the phones: mine and my wife phone and i got refunded for my wife phone and they still dont refund me for the other phone and they never shipped a replacement for my S21 Ultra which i replace the order and there is no priority, they just make me feel that i am an idiot for replacing the order . I have replaced the order almost two weeks now and no sign of shipment coming to my way. I wish someone could help me over here. I don’t think i should recommend samsung products to anyone