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Evelyn
I have a Samsung TV. I purchased. It started getting white spots there was a recall for this problem it was for a part that puts white dots on the screen caused by the DMD chip going bad and Samsung was offering a one time courtesy replacement for that chip I contacted Samsung they were going to replace it but I was call back by suprv said no will not replace it now there saying they don't have the part but there not gonna do anything about it. Several people from the forum have gotten theirs replaced as a female I feel offended that they will not replace it now there saying they don't have the part anymore. but there not gonna do anything about it. I even offered to pay to have it put in . But they said O you can order it off samsung.com parts place and have it put in but you pay for everything but told me they couldn't because the part wasn't available anymore yet I can order from them and pay for it even though another representative from the repair said that if I get an estimate and assessment of problem they would pay for the repair, if they deemed that it waz the DMD chip. Wow
4 years ago
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