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Kristine G.
DO NOT BUY ANYTHING FROM SAMSUNG. They have the WORST customer service, EVER. Bought a gas range, it was delivered on Jan 22, 2021. Tried using the air fryer only to discover that the oven doesn’t work. Stove top and broiler work, but the oven does not. Tried to return it only to be told that this oven is on back order and won’t be available until March. Samsung cancelled my work order for repair but I didn’t find that out until the day of the previously scheduled repair date, when I called to find out what time they would be here. Called Samsung again to schedule another repair date, but they never contacted the repair company to set up an appointment. Again, didn’t find that out until I called the repair company two days after I called Samsung. Finally got another repair date, only to be informed on the day of repair that the part arrived damaged, and now I have to wait ANOTHER week for repair. I’ve had this thing for a month and still have not been able to use the oven. I purchased this thru Home Depot, but they have been totally unhelpful too because they are merely the middle man between the customer and Samsung. WORST EXPERIENCE EVER. Do yourself a favor ... go to an actual appliance store, and do NOT buy a Samsung product!
4 years ago
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Samsung has a 1.2 average rating from 4,598 reviews