Our 8k Samsung tv broke (just died) right after a year of owning it. Hours and days in the phone .. two service teams trying to fix it. No luck. Unable to to fix the tv. More hours and days on the phone different story every time. Promised a replacement and a call to set up. I call. Promised another call and that they would replace or give us the next model up. No call. Promised another call. No call. Told us that after 30 days they have to give us a replacement. Will call. No call. We called... now they say they can’t replace it because they don’t have the parts. And they will issues us a refund but it will be less then what we paid and we have to buy it on the Samsung website... which is more expensive. When asked when will this happen they did not have an answer. They need to process and give us a call back. Too much time and different answers every time. We have not had a working tv n 3 months. We thought we were buying a really quality product. This is not the case, very unfortunate.