Appalling customer service. I ordered a fridge/freezer & a washer. Washer arrived. Fridge did not. I have called every day for 10 days, no one can tell me where the fridge is. I have requested to speak to a manager every time I have called but they have still not called me. They won't respond to emails... I want my fridge or my money back!!! None of the staff care, the systems are not set up correctly so that they can deal with calls. I should have realised they are horrendous to deal with because their website is a bloody nightmare to navigate as well. Cant contact them properly, get hung up on by staff, they refuse to make call backs, management don't deal with complaints, they don't reply to live chat, twitter or Facebook. More than happy to take my hard earned money .... wish they earned theirs honestly. Liars & cheats. Absolute joke.... DO NOT USE THEM