I ordered a fridge from them due to the convenience of the delivery being sooner than other options. The fridge was delivered banged to heck and the delivery company didn't even feel comfortable leaving it so they took it back. I got scheduled for replacement a week out, meaning another week of eating out due to the inconvenience, costs that add up following a move across country. I reached out to the company to see about an additional discount or rebate for the inconvenience and after being passed between chat agents and hung up on over the phone multiple times, my complaints fell on deaf ears. I only hope the product arrives without damage the second time. Never buying from Samsung again.