Bought their washer/dryer combo through Home Depot. Could not provide delivery date or order status for months on end. Thought it was a HD problem but it turns out everytime they called Samsung to inquire, Samsung kept saying they'll provide ETA in the next few days with no real concrete answer. Went and canceled my order. Samsung had the most disorganized and worst communication/transparency system ever. They even lied and said appliances were on the truck for delivery one day and next day they said they never even got a PO for my order....lies over lies. NEVER AGAIN.