I returned my new samsung galaxy s21 ultra for a replacement because their cover with s pen was scratching the screen (beware of the cover with front flap) they were very good at arranging a collextion however when i chased them about the return they said they had it but the same color was out of stock so i asked what colours they had, that was 10 days ago, the next email i recieved from them was providing me with a return label to return the phone WHICH ID ALREADY RETURNED and theyve ignored all my emails since. Everytime i call after i finish work it says they are closed. The one time i did get through to an agent he said he would take a look st my account and then he cut the call on me and i was being very patient and polite even though this situation is causing me real stress as ive spent so much money on that phone and nearly 2 weeks without a phone or any sort of customer service