This is my worst customer experience since Covid and that's saying a lot. I ordered my phone, got an order ID, and waited the 24-48 hrs they said it would take to get a followup email. No email, so I chatted with four customer service agents over 1 week and they all said my ticket was escalated but didn't know the status of my order. The worst part is I can't cancel my order cause it hasn't been processed even though I have an order ID. No wonder Samsung gets such horrible reviews
4 years ago
Samsung has a
1.2
average rating
from
4,595
reviews
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