Customer service is abysmal at Samsung. I have spoken with 4 different people, had to send copies of service report, original invoice, and serial# through to them multiple times and still I need to wait another 48 hrs to get a response. Motor on washer has failed after only 2 years. Its now been 10 days through this fiasco. Are Samsung even concerned about customer experience let alone producing unreliable products! It feels like their process is to make things as cumbersome as possible so that you will go away and never buy another Samsung product!
4 years ago
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