It's totally unacceptable to keep customers on hold for over an hour. It's also totally unacceptable to led customers to believe you have a live chat agent when its so totally apparent you're actually dealing with a Bot. I made the terrible mistake of buying from Samsung directly, but I will never, ever make this mistake again. I've also had Galaxy phones from generation zero to 20, but this support experience has really soured me and I think I may switch to a different manufacturer for my next upgrade. SAMSUNG SUPPORT SUCKS!!!!
4 years ago
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