I bought a 70inch TV in Jan 29. Picture is not clear, very splotchy. After 2.5 weeks I noticed a blue line across the screen. I missed BestBuy 15day return period so I called Samsung on the 30th day. They offered to fix or replace the TV for $692 in a form of an “ecoupon” to use at Samsung.com. They cant pay the exact full amount $749.99 they said the TV has depreciated. I agreed than sit with a defective TV. They assured me the replacement TV will arrive before the bad TV is picked up. To make the long story short, TV got picked up without a replacement. Samsung apologized for the wrong info. They promised once the TV is picked up refund is issued in 24-48 hrs. I had numerous calls with Samsung 1.5 weeks later no refund still. Overall bad experience,bad TV,bad customer service. They're sorry but not really :(