After several hang ups, chats repeating the same information over. Also ending while trying to confirm the issue. I found one, lady who was excellent. I had to share her name. Kota Pranaya. I have to say again, she gave excellent service. She needs to teach the others how it’s down. There’s one thing not due to her fault. It’s the shipping time from 3/31/21 to 4/16/21. I know it’s the pandemic. eBay , I get packages quick. Several from New Jersey. I’m a native New Yorker , who transferred to , Houston ,Tx. Now retired as a letter carrier. I know the time frame from N.Y and N.J to receive mail and Parcels. Unless their assembling the item. Again , I say thanks to Kota.