I was a loyal Samsung customer until I had to deal with their customer service. Absolutely, hands down, the worst of any major company I've ever had to deal with. I purchased TV. It broke in 3 months. Was unrepairable but instead of replacing it they want to give me a refund but first they had to send a repair technician over (one month). Then they have to send a company to pick up the TV (another month). Then I'll get my refund (1-3 weeks to process. So, from the time the TV broke until the time I get my refund will be ~3 months!
4 years ago
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