Used Samsung for years, have all my businesses on Samsung also. After 20 years I make my first attempt at a claim on warranty. The screen after not a lot of use and only 11 months old decided to go dark after plugging it in. I find this is an ongoing matter on Samsungs website with lots of customers finding the same problem. Send my phone in and get a call from an engineer who didn't care one bit... Got tbe reason for sending my ohone in totally wrong and then paused whilst reading the notes. Then without even trying to turn the phone on and checking why the phone was not working he tried tk charge me £250 for repairs. His decision is final and you cant change it... He knew this because he basically fobbed me off. Will be changing all my phones an wouldn't recommend going with Samsung at all.