I have multiple Samsung products in the house, but luckily never had a problem with them UNTIL NOW. TESCO suggested I get in touch with Samsung directly but what a soul destroying experience that has been. everyone works in the phillipines and although they never say the wrong thing the experience leaves you with the strong impression that their masters at SAMSUNG HQ give them so little latitude when things go wrong that they are totally in affective. no wonder TESCO passed the buck, they probably get short changed by Samsung in exactly the same way, so what chance had I got?