Poor customer service, didn’t fix the washer on extended warranty after using my brand new washer Samsung for 2 years!!! Stay out of Samsung!!! Best Buy wanted me to wait 4-5 weeks for the guy to show up to install the new part. This is gotta be a joke!! Such a reputable company pays such a little attention to its customers. They have one guy in the area waiting period 1 month!! Are they nuts!!! We were back from vacation with 2 kids, didn’t have a chance to finish 1 load machine broke! Didn’t even use for 2 full years! We were waiting for 2 weeks, do they still want me to wait 2-3 weeks?? ? Why even bother buying extended warranty? Not recommend Best Buy and Samsung to anybody for the electronic needs. Still waiting for the guy to stop by....