I had a samsung 8 and decided to go upgrade my phone so I went to get a Samsung 21 . Two weeks after I got the phone the phone stopped charging. I used different chargers for samsung 21 but did not charge. I brought my phone in to Bell mobile where I bought the phone and they tried another cord and in the store the phone look like it was charging. The guy at Bell store never mentioned I could get another phone it was not 14 days the days went to the Bell store . Went home and it didn't want to charge . So when I went back a few days after they told me that I had to go to a mobile clinique place to see if the phone can be fixed . So I went and they told me there was something wrong with the charging system in my phone not the cord . So I went back to Bell store and they said I could not get another phone because it was passed 14 days but I did go before rge 14 days . I was also told by someone who works at the bell store they do have problems with these phones but I was not informed of that once. They told me I can get another phone if I pay another 400 dollars I was like what after I paid 1400.00 for a phone that I cannot charge. I had to go back to mobile cliniqie and they had to order the part. I am disappointed with Samsung and the Bell store . They were very ignorant not a good way to run a business . Poor customer service.