I got a galaxy s21 5G Ultra. I just missed the stylus I had with my note 10+ so three months later I traded for an S20Note. I accidentally wrote that I was reading in an S20. They credited me $700 towards my new phone. Today, they notified me that I didn't send in the phone that I said I was going to send so they're charging me $700! I sent them a newer phone and they don't give me full credit? That's completely nuts. I'm done forever with Samsung if they don't make this right. I've been unhappy with their "chat" and phone support all along... tomorrow I will try again but I know it will be the same old thing.... sorry, I can't do anything for you.