I purchased a DW60M6050FS Freestanding Silver dishwasher from John Lewis. This was delivered and installed on the 6 January 2021. However, in April 2021 a warning light came on and the dishwasher would not work. I was very busy with work, so asked my children's nanny to book an engineer, which she did. The engineer visited the house twice, but could not fix the fault. I received a text from Samsung asking me to send the receipt to their Alternate Resolutions Team. Having sent them the John Lewis receipt, which clearly shows my name and address, I received an email asking me to call the team. When I called the team, they tried to offer me a lower specification (older) dishwasher, or one of a different colour (white instead of silver). When I indicated that neither option would suit, they initially refused to deal with me, so I asked the girls' nanny to email them to confirm that I am the account holder. When I called back, they eventually confirmed that they would deal with me and again tried to offer me the lower specification model or a white product. I indicated that this would not do, so they offered to refund me £379 for the dishwasher. However, my receipt clearly shows the additional £20 that I paid for recycling and £25 for the installation. They refused to pay this amount, even though they had supplied me with a faulty dishwasher that broke down within 3-months. Their refusal to cover the additional £45 that I had to pay, leaves me out of pocket. In short, I do not recommend Samsung due to their poor handling of this entire issue and refusal to put me back in the same position that I was in before I purchased their dishwasher from John Lewis. I won't be buying Samsung products again. André.