The problem is I love Samsung products. However if you have a issue with a product and have to deal with customer service that is when the problems start. Especially when they send the unit to a repair facility that has more than 75% bad reviews. Not only was the unit I received back the wrong serial number but I never received the power cord back. Have talked to three different people at customer service who make me have the same conversation and send the same pictures. What is the point of having a ticket number if none of the information that is given. Not to mention the same script from each person you talk to. Samsung you really should get people who actually want to help your customers instead of people who just read from a script and get your customers nowhere.