If I could give them a negative 100 I would. I bought a new phone through the website. They sent me a used phone with scratches all over it. I sent the phone back right away. They will not call Verizon and let them know I returned the phone so Verizon is still charging me. The agents are less than worthless. I have called them 10 times and each time the supervisor is busy on other calls and I should call Verizon they do not have the tools to remove the item from Verizon. I have been a loyal samsung customer for 20 years. As soon as I get the phone I don't have paid off I am going straight to IPhone. Beware !!!!!