STAY AWAY FROM THIS SAMSUNG!!!! I never knew how bad their customer service was until now. i have been dealing with them on a defective phone since 12/20/20 and today is 05/20/21 and i have still not received my refund. they assign a rep that is useless apparently they have no info its like a scam every day i call in and he makes some random information up today a month later he claims the check was sent out a month ago and USPS is delayed in which is NOT true at all he cant even provide me with a tracking for my check!!! BBB is involved as well save yourself a headache! too many good companies with great customer service who care about their customers unlike Samsung.