Just stay away from Samsung! Here's one reason why:
When our $900 dishwasher broke down – while under warranty – Samsung's local service provider sent a technician who refused service on the grounds that the dishwasher could not be moved without damage to our wooden kitchen floor. This was patently untrue as demonstrated when Home Depot, the company where we bought the dishwasher, sent an installer to check on the situation. He removed (and replaced) the appliance with no effort whatsoever and not a speck of damage to our floor. Samsung refused to even consider this. Instead, they demanded that we hire an installer to uninstall the dishwasher before their technician came and then to reinstall it when the repair was finished. That's two service calls, at a minimum of $100 per visit, to say nothing of a whole lot of lost time. Samsung's reps were remarkably rude, refused to even "consider" reimbursement for our costs until after the service was completer. Needless to say, we will never, ever buy another Samsung product.
4 years ago
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