Our new Samsung TV has never worked properly. Samsung has looked at it and even sent it and the soundbar to be looked at this causing Amazon to decline refunding it because Samsung held it past my 30 days!. 12, 12 customer support calls and one home service and it still sits there. Samsungs repair tech stated it looked like I was sold a refurbished TV. Google not Samsung continually avoids this. 63 years old and this is the most bizzare situation. Working for one of the three major news networks I will remove both off our vendors list and we will no longer buy from them in my specific area. BUYER BEWARE! Avoid these companies for your sanity