Shambolic company. Purchased a telly with a defect that they claim is fine and part of the specification, picture attached, how on earth is this tv worth £1000 and how can they claim it to be crystal clear when they contradict themselves to me to fob me off by saying it’s within spec!!? The lady in customer services “Laura” claimed she is the most senior and wouldn’t put me through to anyone above her claiming I just need to put up with it, I asked her if it’s part of the spec then where is it written in any of the documentation that comes with the telly? She had no answer and carried on with her stance. Horrible company, it’s caused me so much stress and and feel so exhausted going back and forth for 2 months. Enough to make a person feel ill after spending £1000. Bad product and even worse people working there.