Avoid Samsung. The refrigerator is great but the customer service is incompetent. I used a magnet on my refrigerator and it slid down and scratched my door. I contacted Samsung to ask how to buff it out and they passed me around to customer care. “Someone will call you in 3-5 business days” after three weeks of back and forth I was told there isn’t a service technician in my area (northern va). I again asked how do I buff it out and was told to use bar keepers stainless steel cleaner and polish. It made the scratch worse. These people are totally incompetent. I do not recommend buying anything from Samsung. They can’t help you if something goes wrong and there is no accountability for their incompetence.
4 years ago
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