Our fridge died after ten months. Since it was under warranty, we had a tech come out. It took 10 days to get someone out and they couldn’t fix it. We were told a specialist had to come fill the Freon and a scheduler would be in touch. A few days later, we were texted to say we were being offered a refund. I guess they decided it couldn’t be fixed. It took another few days for them to decide we were eligible for the refund. We submitted that today and now they say 1-2 weeks to process and issue the refund. It will be an eCoupon to use at Samsung.com. By the time it arrives and we order a new one, we’ll be without a fridge for six weeks! With a toddler home and a newborn arriving in a matter of weeks, this is less than ideal! When I asked to speak to the refund department about any chance of expediting, I was told that they don’t have a way to contact that department.