Worst customer service I’ve had in 37 yrs. This company has no structure and departments don’t communicate at all. Their representatives phones don’t work and they constantly interrupt you when you’re talking. I purchased an oven less than a year ago and I’m trying to replace the door. They had a tech come out to look at it after saying it was covered under warranty. Apparently that was a lie because they then said we would have to pay. The door finally came after a couple weeks and guess what it was the wrong one. Even though the oven is still being produced they can’t send a door. So they’re supposed to refund us. 3 weeks have gone by and probably 10hrs of phone calls and still going in circles with these idiots because they don’t communicate. I really just want my oven replaced at this point but guess I’ll be calling my attorney. I will also report them to the BBB. I’ve never dealt with a business with so many incompetent people that have no idea how to do their job. It’s sickening and I will NEVER BUY ANOTHER SAMSUNG PRODUCT.