Follow-up to my lost Samsung smart watch- Now 5 weeks since I sent it out to factory for warranty repair - Review should be negative 0 not One as posted - Spent hours trying to get through to speak to someone about the warranty repair and when l do they either state watch cannot be repaired since they lost the back loose plate with serial number on it that was supposed to be repaired with the non working watch - They wont take the serial number that l have on the original box of a 8 month old watch -They are the worst incompetent company to deal with - very difficult to get hold off when you call the phone might disconnected or they hang up when you want to speak to a case manager - I wish l had read these Samsung reviews for warranty service before l bought the watch - I doubt if they will send back the non working watch and l will be out 200 dollars either way - I am now making inquiries to the Consumer Protection Bureau of N.Y.S. and filling out complaint forms . I am now in the process in trading in my two Samsung cell phones for 2 Apple phones. Samsung is a multi trillion company will the worst customer service and support. Anyone should think twice about buying a Samsung product that could require factory repair if defective.