I purchased a Samsung gas range from Home depot online. It arrived damaged. I have been trying to resolve this for 3 months. Samsung is the worst. The customer Service people who answer the phones try to help but they have to follow the supervisor's instructions which is to call back in 48 hours. They always say that they will have a supervisor call you back, but it never happens. I had planned to buy all four kitchen appliances from Samsung but have completely changed my mine. After reading the reviews here, I will not be purchasing a Samsung phone either. Fair warning to people who purchase Samsung products!