I bought a kitchen appliance package which included DW, microwave, range and fridge. 2 months after I received them I started getting error messages on my dishwasher. I called Samsung and they arranged for a service technician. Over a period of 1.5 years I had a technician here 5 times. I finally asked on one of my calls to Samsung; at what point do you offer me a new DW. First I was told oh yes you certainly qualify with all these problems and he said they would call me with delivery details. When I did get that call I was told oh no nobody authorized that. We never give out new DW's. I was told my claim had been escalated but they just wanted to keep sending technicians here to look at it. I finally told them that I am throwing this piece of garbage out and will never ever in the future buy another Samsung and I will tell the same to all my friends and family. They never even responded so I guess it's not a big deal to them. Do NOT buy Samsung appliances!