Worst CService I have ever dealt with. They stole £700 from me (I think there's a thief in their returns warehouse). I have been dealing with this issue for 4months. The email agents are plain stupid and also not given the policies to be able to actually help. I've spoken with the courier about raising an investigation and the police. Samsung still don't give a toss. I've just called them, waited 15min in a queue, spoken to someone who doesn't speak english (not the agent's fault!) who just didn't have enough launguage to help me. Then I tried again, again 15min wait, agent then put me on hold for 10 min, then HUNG UP ON ME! Tried again, phone line cut me off after 15min before I even got to an agent. I am LIVID. GIVE ME MY £700 BACK YOU THIEVES!!!!!