Two terrible experiences buying Samsung products. Washing machine in 2020 - first one just wouldn't turn on, second one cracked, third one makes a terrible banging noise when is spins - the technician concluded that it was just a bad design!! Then bought an 85" TV on 30th June 21 - first one cracked screen, second one LED's broken and two months later we're still waiting for the replacement because their processes are so convoluted and complicated, we're dealing with about 4 different companies to try and resolve it. I have wasted HOURS trying to deal with this company. I WILL NEVER buy another samsung product again!!!