Do not buy any washer or dryer Samsung makes. They used an OMB company to fix my washer. The first guy didn’t look into the washer problem like he should and said it was the motor and he didn’t have the part. Another appointment was made. Second appointment, the technician comes out looks at the washer in more detail and says, it’s not just the motor it’s the Clutch and PCB also. Set another appointment 3 weeks out. Note: I’d been waiting 3-4 weeks for the first appointment . I call Samsung because that unacceptable and ask if I can just get a replacement. They said they would need a receipt. I spend time and energy and had Lowe’s get me a receipt. Samsung said that receipt was not good enough because it didn’t have the prices on it. Again, I called Lowe’s they found the original receipt, but because it didn’t have a zero balance paid they said I’d have to get on that said it, although it clearly said at the bottom of my receipt with signature that I was promising to pay once the product was delivered.