I bought a Samsung clothes washer/dryer set through Home Depot, and the dryer stopped spinning in less than 3 months. That was two months ago. I have called and been on the phone for almost 6 hours now trying to resolve the issue, while I still make the payments through Home Depot. Timeline: First call, they will send a service company, will contact me within 3-5 days. Never happened. Approx. a week later I called again, there is no service company available where I live. Samsung said to take it in to home depot. Another week goes by, nothing. Called Samsung again, they cannot return to Home Depot. Then I was promised replacement, with contact within 3-5 days. Over a week later nothing again. Called again, They no longer make that model? Then they offered a refund in "Samsung credit" less than what I paid. WORST CUSTOMER SERVICE EVER, AND I HAVE DEALTR WITH ALOT OF ISSUES IN MY LIFE. DO NOT BUY SAMSUNG PRODUCTS.
3 years ago
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