Sent my $1,200 new phone in for repairs. They email saying screen has a scratch (after a week of you having it) and of course that means warranty is no good. Not scratched when sent, maybe under a microscope from finger swipping! So I got an email saying it will be fixed and sent in 2 days then a week later email saying you can't repair it. Then a call you can't get it turned on. THEN another one saying yes we are fixing it and will be shipped in 2 days. Today a call saying, we can't fix it without me sending you $650 wtf? We already sent over 100 for a new screen. Never never never again. I have called 4 times during this time, begging to talk to a manager. I was either hung up on or told your all busy and would call back, which never happened. This is the worst costumer service I have EVER received