HORRIBLE customer service! I bought a Galaxy 4 Classic watch and the LTE doesn't work. Was on the phone with first two agents who told me to return and issued a return for less than what I paid for the watch and were charging me more for a replacement. Called back to tech support and couldn't understand him, told me I need a ticket and send in item. I asked him to help me troubleshoot to see if he could get it to work and he told me they don't do that. I told him to forget it. I will NEVER by direct from Samsung again. At least when you buy from Verizon, you can understand what they are saying and get competent help.