Quick to reply on phone but refers to establishing a ticket. Wants me to mail in to Customer Support. You get no ticket reference number, no expected time until reply. It took 27 hours to receive a receipt! That should be automatic. Then waiting for the reply "There is nothing else you can do but wait," according to the phone support. First and only previous time I asked, years ago it took 11 days to get a reply. This time it's taken 5 days so far, and still waiting. My question is just straightforward answer to what the meaning is of a message I get from Smart Switch. It could easily be avoided by making the text more informative in the first place. Furhtermore, such a question should be answerable by the telephone service, but they can't. No expected time of reply is just pathetic. Samsung is no longer a premium brand.