I ordered 2 Samsung Galaxy S21 Ultras and everything was decent. The phone is basically a great camera and garbage phone. My review is not on the S21 so much as on this company. They have basically zero contact with you after purchase. No payment info was included with my purchase. No billing info of where to send payments. Zero...I was however able to contact them through Credit Karma when they put a collection account up and dropped my 800+ credit score. I would've expected maybe a PHONE CALL or EMAIL prior considering you had BOTH methods of contact but I am sure sending it to collections was easier than that. It will be my final Samsung purchase regardless as the phone on 5g is slower than my s7 was on 3g.