I have purchased all my major appliances from Samsung under a year ago. Our fridge was dead under a year and they were not willing to send me a new fridge or give me a loaner. I lost all my food (costing about $500-$600 overall). My stove/oven broke down on Sunday. I immediately contacted them because the electricity was being sparked and not only was the staff telling me play around with it but they did not care about my safety. This is very unprofessional. The staff from customer service to customer relations were very rude and disrespectful. The staff hung up on me as I was explaining the issues I was having with the product. I have never met a company that did not back up their product or their warranty policy. It is now Thursday and I still do not have a stove! Samsung has the worst customer service I have ever experienced that does not care about the way in which they treat their customers or the conditions of the products they sell. Customer loyalty means nothing to this company!