I ordered a refridgerator with the help your rep today who knew I needed it ASAP. I even upgraded because the one I wanted that was cheaper was on back order. The minute I completed my purchase I got a delivery date of 12/15. I called immediately because the rep had assured me that this one was available. No one offered to help me, infact the first gentleman I spoke to put me on hold and never came back. After speaking to 3 people who told me "there is nothing I can do", I cancelled my order and called best buy. Not only did Best buy price match to get my business, but I am actually getting it tomorrow, 11/2/2021. So I went ahead and ordered my washer and dryer, dishwasher and Stove from them spending almost $10,000 with best buy that I would have spent with Samsung, had just one person acted like they cared.