Awful customer service over my recent watch purchase and trade in. After a month, and sending the trade in back, I was billed £150 with no notice. Took 4 different departments to "deal" with the issue, and eventually they just gave me the trade in back. They said "I was lucky that it was the trade in that I got back, because otherwise if it had already been recycled, I only would have got 'market value' for it." The worst customer service I've ever had, and this isn't the first time. Learned my lesson and got rid of all my Samsung products.
3 years ago
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