Bought a phone from Samsung on 7/04/21 on 26/10/21 the screen appeared faulty I called Samsung and the phone was collected on 28/10/2021. Was told I would be contacted to advise what problem was I had no response so contacted them again on 7/11/2021 was told phone could not be repaired and was offered a replacement as was still under warranty I accepted this and was told I would be contacted when out for delivery. Not heard from them again so called on 17/11/2021 was told the service delivery was 7 to 12 working days and to expect phone on 23/11/2021, no surprise no contact and no phone, I called again to make a complaint was put through to customer resolutions who told me they would have to send email to head office and there was 24hr to 48hr response time! at no time has there service delivery times been met was put through to customer solutions team to escalate only to be told they could do nothing as email has been sent when I asked where my complaint would end up was told that it would be used internally to learn from this. VERY disappointed but looking at previous reviews not surprised now. A big company like Samsung it is shocking they can treat their loyal customers like this - would never buy from them again.