After trying to order a phone online i received a "failure to process payment" alert after re-trying several more times with my other shipping addresses and a second credit card i was still not able to purchase the phone and receive the black friday discount. Now I have 4 pending payments split between the 2 credit cards one of which has negatively affected my credit. I called customer service twice and both times all they did was cast blame on me for having entered the information incorrectly of been using the wrong internet browser. Neither representative was actually interested in helping the situation but wanted me off the phone as soon as possible. on my second call trying to reach customer service i accepted to leave a review upon completing my chat with them, having clearly expressed my dissatisfaction the representative muted themself and is currently leaving the line going until i hang up so i will not be able to leave the review over the phone. This kind of service is abysmal and a company that allows or more likely encourages this sort of BS deserves to go under in the most spectacular fashion. However this is the real world where justice is an illusion and money reigns supreme and im no one with no ability to affect a goliath company like samsung but I do relish the ability to to say this: Samsung, F*ck you very much for sh*tting on the little guy