The customer services of Samsung is a disgrace. You call, their system take you through endless steps and when you finally speak to someone, if you can understand what the person is saying, you are asked many technical questions about the fault that your washing machine (for me) is experiencing. Then you realise that the guy does not know anything about the things he asks for, and you are directed to the engineers' department. The phone rings and rings and nobody answers. To day I waited 20min before hanging up because tgere was no answer. 2 days ago 30min. It is my 4th attempt. Very polite and totaly inefficient would define the Samsung Customer services. My guarantee has another 2 yrs 1/2 ... will they send someone to repair my washing machine before it expires? This is the last machine I bought from Sansung.