Brand new S 21+ has problems. Called the tech dept, asked me to go to a place to have it checked out, if they can't fix it, mail it in so Samsung techs can check it. In the meantime, I was told to buy a cheap phone from Walmart and use it while my phone goes thru the process which may take weeks. Spoke to a different dept. they transferred me to someone else. She said she could locate the nearest Samsung store so I can exchange my phone for another. She put me on hold for 6 minutes . Then someone else comes on line, and he has no idea why I was transferred to him. He then tried transferring me bac. I was on hold again. After 35 minutes, i gave up and hung up. SHAME ON YOU SAMSUNG.