If I could give a -10 I would! I bought a TV. It went to 10 places incorrectly before it got to me. It was a gift for my daughter. She lives in a different state and drove it to her home. She returned it on time and unopened. We got emails saying return accepted and then it arrived at Samsung. No refund. Called for the 20th time and a guy sent me an email saying full refund would go through. Next got a letter saying won't give me the refund because wasn't returned from the original address. What a bunch of BS. On yet another call. No one state side to talk to. No corporate phone number. This is the worst company ever! Tip for consumers: DO NOT BUY FROM SAMSUNG EVER!