Purchased a £2k TV and booked delivery for 4th January. Got an email on 3rd January that provided the 2 hour delivery window for the following day, which I'd taken off work. It didn't arrive. I messaged the courier who told me that Samsung hadn't sent the TV to them yet. I then got a text from Samsung saying they were sorry for non-delivery and that the TV would be with me by 5th January. I emailed Samsung to ask if this was definite and if they'd actually sent the TV to the courier, but I got no response so I had to take the message on good faith and take a second day off work. It didn't arrive. I was then told it would be with me on the 6th January. I complained via the CEO email and was offered £50 Samsung voucher by way of apology. I said that was a commercially aggressive insult to my intelligence; that my daily take-home salary is £207 so I have lost £414 in real terms, yet Samsung is offering me a voucher that costs them ~£20 (£50 voucher minus profit markup) - so around 5% of the value of my loss. However, given that I don't want to buy a Samsung product, the voucher actually has zero value to me. I took a third day off work and thankfully it turned up this time. Samsung wrote back offering me £100 voucher, which I pointed out still has no value to me because I don't want to buy a Samsung product. They replied and said they were glad they could help and closed the case! As they admitted culpability, I'm now pursuing the matter through the Small Claims Court.